At AVA Decor we have taken a lot of care to provide accurate product descriptions, prices and images. However all images are for illustration purposes only and shades and colours may vary slightly to the image shown. As many of your products are handmade, colour variations and slight imperfections may occur but this is a quality of the handmade nature of the product, each piece is hand crafted with a lot of love and care.

We reserve the right to change (including price) or update product information at any time. Items will also be removed from the shop if stock becomes unavailable.

We will endeavour to despatch your order within 3 – 7 days business for delivery. However from time to time there will be items that are out of stock due to a higher than normal demand. Should there be a delay with your order then we will contact you by email to advise you of this. Prices listed do not include delivery. For outlining and remote areas please allow additional time. We charge a flat rate per order with our couriers, who will only delivery to a physical address not PO boxes so all orders can be tracked. A signature maybe required so please try and ensure that you will be able to receive delivery at home or at your work place. All outlining and remote areas may require a custom quote and time frame.

We take every care when packing your order to protect it during transit so it arrives at your door in perfect condition. Should any item be damaged in transit then please contact us by email within 24 hours.

Please choose carefully as we do not offer refunds for change of mind, we will only credit for faulty or damaged goods.

All orders must be packaged safely to avoid any further damage and we recommend you return it in the same manner you received it or we may request a photo of the item to be emailed to us for proof of damage. We will send you a confirmation email once we have received the photo and accepted the item for return.

Please Note: Purchase price only of the items will be credited excluding postage and handling fees.

At AVA Decor we are dedicated to keeping your details private and any information we collect, for example your email address is kept strictly secured. We will never swap or sell your details with third parties.

Should you have any further questions then please feel free to contact us by email at any time. We will endeavour to get back to you within 24 hours.

Unfortunately, we can only hold or process orders once proof of payment has been received. Lead times are calculated from the payment date.

Quotes are valid for 7 days unless otherwise stated. Prices and stock availability are subject to change.

Yes – however, custom or made-to-order pieces are non-refundable and non-returnable.

Yes, appro is available by prior arrangement. Items must be returned within 5 calendar days in their original condition and packaging to qualify for a refund or credit.

We can sometimes make exceptions by written agreement only, but extended appro time must be approved before items leave the showroom.

Returns must be arranged and paid for by the client. If Ava Decor arranges the collection, a 10% handling fee applies.

No. Sale items cannot be taken on appro, as this can result in lost sales while stock is held back.

No – sale items are final. We only offer exchanges for faulty items reported within 24 hours of receipt.

We don’t offer refunds for change of mind or styling preference, only for defective or incorrect items.

Once a return is approved and received, refunds are processed via EFT within 7 working days.

Please inspect all goods immediately on delivery – with the courier present. Report any damages within 24 hours and include photos of both the packaging and the item.

Unfortunately, we can’t process claims reported after 24 hours, as our couriers require immediate notification for insurance purposes.

Yes – we use trusted couriers for regional and national deliveries. Delivery times depend on your location and stock availability.

Absolutely. Orders can be collected once payment has cleared. Please collect within 7 days of payment to avoid storage fees.

If collection is delayed for more than 7 days after payment, a small storage fee may apply.

No. Sale items cannot be taken on appro, as this can result in lost sales while stock is held back.

Yes, Ava Decor offers international shipping. We work with our in-house logistics company (within our holding group) to manage safe and reliable global deliveries. Clients may also use their own freight forwarder if preferred.

Yes, zero-rated exports are available, but only with complete and correct export documentation provided by the client at the time of order.

We do – but they’re by selection only. Ava Decor works with a small number of aligned retail and design partners. Please contact our team to discuss potential partnership opportunities and terms.

Yes – we occasionally update our policies to ensure fairness and efficiency. Any updates will be
communicated to clients.

Please reach out to our team at info@avadecor.co.za or 072 950 6852 for any trade-related support.